Case Study: Aloware boosts AI package adoption and call insights with AssemblyAI

Aloware converts 50% of clients to AI-powered packages with AssemblyAI

Aloware, an AI-powered contact center solution, sought to integrate advanced AI technologies to automate tasks, analyze customer sentiment, and create AI agents for its clients. To achieve this, the company partnered with vendor AssemblyAI and leveraged its Speech-to-Text API and other AI models to enhance its product offerings.

AssemblyAI provided its Universal speech recognition model and features like auto chapters and sentiment analysis, which Aloware integrated to build its AloAi Voice Analytics tool. This solution, deployed in just six weeks, led to a 50% conversion of Aloware's client base to its AI-powered packages and a 27% increase in lead-to-close rate for its customers. AssemblyAI's models enabled Aloware to process over 200 million calls and texts while providing customers with unprecedented insights and productivity gains.

Aloware