Case Study: McCoy & Hiestand, PLC achieves faster case resolution and smoother operations with Assembly Software’s Neos

McCoy & Hiestand cuts case settlement time by 50% with Assembly Software

McCoy & Hiestand, PLC, a personal injury law firm, faced significant operational challenges managing cases across its two Kentucky offices with its previous system, Needles. Connectivity issues via VPN and server outages hindered collaboration and continuity. Seeking a more efficient and reliable solution, the firm turned to Assembly Software and implemented its Neos case management software.

By adopting Assembly Software's cloud-based Neos platform, the firm eliminated IT problems and gained seamless file access between offices. The solution's customizable workflows and integrations with tools like Kenect and DocuSign streamlined operations. This resulted in a 50% reduction in the time to settle cases, improved client satisfaction, and provided the flexibility for staff to work effectively from anywhere.

McCoy & Hiestand, PLC