Case Study: Welbilt Achieves a 96% First-Time Fix Rate with Asolvi

Welbilt Achieve a 96% First-Time Fix Rate With Asolvi

Welbilt, a global manufacturer of commercial kitchen equipment, faced operational inefficiencies due to manual and error-prone processes for service call logging, stock management, and engineer scheduling. To address these challenges, the company partnered with vendor Asolvi to upgrade and fully integrate its Tesseract field service management system.

By leveraging Asolvi's Tesseract software and its API for integration, Welbilt automated call logging and linked its ERP system for seamless stock management. The solution also utilized the Diary Assist tool for automatic scheduling. Asolvi's technology helped Welbilt save 825 hours annually on administrative tasks, reduce stock audit times from three days to a few hours, and achieve a 20% improvement in response times. Most significantly, the company reached a 96% first-time fix rate for its service calls.

Welbilt

Mick Bradley

Operations Manager