Case Study: DEUTZ AG UK Branch improves field service efficiency with Asolvi’s Tesseract

Deutz AG UK Branch Selects Asolvi’s Tesseract to Manage UK-Wide Field Service Operations

DEUTZ AG's UK Branch, a provider of industrial engines and service support, faced inefficiencies in its field service operations. Its existing service management software was outdated and could not provide engineers with vital engine history or meter readings, causing delays and requiring constant communication with the office. This lack of access to information prevented first-time fixes and reduced overall team efficiency. The branch turned to vendor Asolvi for a solution.

Asolvi implemented its Tesseract field service management solution to streamline operations. The cloud-based, web-accessible platform gave engineers real-time access to engine histories and job information, enabling more autonomous work and first-time fixes. A key result was significantly faster job reporting, which improved cash flow and scheduling. The solution also provided better engineer tracking and route planning. DEUTZ AG reported that Asolvi's Tesseract made their engineers' lives easier and drastically improved their efficiency and service delivery.

DEUTZ AG

Iain Gillies

Warranty Administrator