Case Study: Confido achieves 72% automated patient inquiries with Askly

Confido resolves 72% of patient inquiries with Askly

Confido, a recognized private healthcare provider in Estonia, faced challenges with a high volume of repetitive patient inquiries in multiple languages. These questions crowded support queues, increased operational costs, and left after-hours inquiries unanswered, preventing their team from focusing on more complex patient needs. To address this, they implemented an AI assistant from vendor Askly.

The solution from Askly automated the handling of routine, factual questions while seamlessly handing off sensitive issues to human agents. This resulted in 72% of all patient inquiries being resolved automatically, 24/7, and in three languages (Estonian, Russian, and English). This dramatically improved response times and allowed Confido's support team to focus their efforts entirely on conversations that require human judgment and care.

Confido