Case Study: Dunelm streamlines meetings and visitor management with AskCody

Dunelm saves 80% of reception time with AskCody

The customer, Dunelm, a large British home furnishings retailer with thousands of employees across multiple sites, faced significant operational challenges. Their new head office had high demand for only 23 meeting rooms, leading to poor availability and a frustrating booking process. Furthermore, their busy, single-receptionist office was overwhelmed by the manual task of managing a high throughput of daily visitors. They sought a solution from vendor AskCody, initially for meeting room displays and later for comprehensive visitor management.

AskCody implemented its integrated platform, including Meeting Dashboards, Visitor Management, and Workplace products, deeply integrated with Microsoft Exchange/365. The solution automated visitor check-in via iPads, eliminated manual reception work, and provided clear room availability displays and a streamlined one-click booking system. AskCody's device-agnostic approach offered great flexibility. The results were substantial, saving 80% of reception time previously spent on visitors and greatly reducing employee frustration. The solution also improved health and safety oversight and provided a single, unified portal for all meeting and visitor management needs across Dunelm's large organization.

Dunelm