Case Study: Alvéole scales customer support with Stylo

Bringing Bees to the City, One Hive at a Time

Alvéole, a company that creates nature-focused experiences for commercial buildings, faced a challenge scaling its customer support. As their business grew, managing inquiries and workshop bookings for over 2,000 properties became overwhelming for their customer success lead, risking delays and a loss of personalized service. Stylo was brought in to address this growing demand without needing to hire additional personnel.

By implementing the Stylo app suite, specifically the Assist and Solve tools, Alvéole automated responses to routine queries and used an AI co-pilot to help agents answer questions faster. This solution from Stylo yielded significant results: in one month, the AI was involved in roughly 53% of all tickets. This dramatically reduced response times and agent stress, allowing the team to focus on more complex issues and continue expanding their mission.

Alvéole

Jo

Customer Success Lead