Case Study: Inner West Council achieves governed AI adoption and productivity gains with ASI Solutions and Microsoft Copilot

Inner West Council trains 450+ staff and deploys nearly 20 AI agents with ASI Solutions

Inner West Council faced the challenge of scaling AI adoption safely across its organization. With growing staff interest in using AI for various functions, the council needed to balance innovation with governance, security, and responsible use. They partnered with ASI Solutions to implement a solution using Microsoft Copilot.

ASI Solutions delivered a Microsoft Copilot rollout supported by staff education and strong governance. This agent-first approach resulted in over 450 staff being trained and nearly 20 purpose-built AI agents supporting everyday work. The solution led to measurable productivity gains, such as reducing the time to prepare a procurement document from over two weeks down to one hour, establishing governed AI adoption across the entire organization.

Inner West Council