Case Study: Mystic Lake Casino Hotel improves preventive maintenance and guest experience with Ashcom Technologies’ MaintiMizer CMMS

Mystic Lake Casino Hotel scales to 850,000 sq ft with Ashcom Technologies

Mystic Lake Casino Hotel, a large gaming and resort destination, faced a challenge in maintaining its rapidly expanding facilities with a reactive, paper-based system. Their goal was to implement a proactive preventive maintenance process to ensure a high-quality guest environment. They partnered with Ashcom Technologies to find a computerized maintenance management system (CMMS) that was easy to use, scalable, and backed by strong training support.

Ashcom Technologies implemented its MaintiMizer CMMS, which provided a structured preventive maintenance schedule and clear work order accountability. The solution from Ashcom Technologies resulted in fewer equipment failures, a more consistent environment for guests, and easier staff training and supervision. The system scaled with the property through major expansions and contributed to the casino hotel being voted a "Favorite Casino Hotel" by industry magazine readers.

Mystic Lake Casino Hotel