Case Study: University Hospital Northern Norway achieves streamlined alert management with Ascom

University Hospital Northern Norway - Customer Case Study

The University Hospital Northern Norway (UNN) needed to streamline its chaotic and inefficient alert management system. Their previous setup resulted in up to 400 daily alarm notifications that were broadcast to all nurses, creating a demanding work environment and diverting focus from patient care. To address this, the hospital partnered with Ascom to pilot a clinical communication and coordination solution.

Ascom implemented a targeted alert system that directs notifications to the specific nurse responsible for a patient, with automatic escalation if needed. This solution provided nearly 100% uptime and invaluable support. The results were significant: nurses experienced fewer interruptions and reduced response times, staff gained more time for patient monitoring, and administrative communication was radically streamlined, leading to a much more efficient and quieter work environment.

University Hospital Northern Norway

Evelinn Elvagjeng

Nurse at the Gynecology/Urology/Endocrinology/Plastic Surgery ward