Case Study: NHS Lanarkshire improves clinical communication with Ascom smartphones

NHS Lanarkshire ditches pagers for smartphones to support clinical care

NHS Lanarkshire faced a significant challenge with its outdated pager system, which caused constant interruptions to patient care and suffered from poor signal reliability across key hospital areas. The staff required a more efficient and modern communication method. To address this, they partnered with vendor Ascom to implement a new unified communications solution using Ascom D63 and Myco DECT smartphones and the Unite messaging platform.

The solution implemented by Ascom provided the hospital with robust smartphones that guaranteed 100% signal coverage, eliminating previous blackspots. This allowed clinicians to communicate via instant text messages, prioritize their workload more effectively, and maintain a full audit trail of communications. The results included faster and less disruptive communication, leading to improved patient care and clinical efficiency. NHS Lanarkshire was highly impressed with the outcome, and Ascom's support enabled a successful deployment that has set the stage for further expansion.

NHS Lanarkshire

Heather Liddell

Advanced Nurse Practitioner