Case Study: a Fortune 500 insurance provider improves prescription drug coverage access with Ascendum Solutions

Fortune 500 insurance provider removes portal barriers with Ascendum Solutions

The customer, a fortune 500 insurance provider, needed to create an intuitive client portal for its new pharmacy benefit manager. Their challenge was to simplify a complex and convoluted registration process and create a cohesive navigation system for multiple user types, despite lacking control over the design of several linked services. They partnered with Ascendum Solutions for this digital solution.

Ascendum implemented a global navigation and registration solution, which included a new bill payment module and a data-driven UX process. The vendor delivered a completely redesigned portal that removed barriers, personalized experiences, and improved health outcomes. The result was a unified and intuitive pharmacy management interface that created a cohesive brand look across all services.