Case Study: Americo achieves faster mortgage processing and lower operating costs with Ascendum Solutions

Americo accelerates mortgage back-office turnaround with Ascendum Solutions

In the summer of 2021, Americo, a leading US consumer finance lender, faced an overwhelming spike in mortgage lending volumes coupled with manpower shortages, increased operating costs, and a growing backlog. They needed a true partner, not just a vendor, to handle the high work inflow and control costs. They engaged Ascendum Solutions for finance back-office solutions.

Ascendum Solutions rapidly deployed a team to manage the growth, providing services that included processing authorization letters, reviewing settlement documents, ensuring enrollment accuracy, and handling HR support functions. The Ascendum team continually met or exceeded its SLAs, delivering projects on or before deadlines with high quality and accuracy. This partnership resulted in greater efficiency, reduced operating costs, and increased confidence from Americo, who subsequently engaged Ascendum for several ongoing projects.

Americo