Case Study: a leading health insurance company achieves a more cohesive, user-friendly claims platform with Ascendum Solutions

a Fortune 500 Healthcare Company redesigns 100 screens with Ascendum Solutions

A Fortune 500 healthcare company faced challenges with its internal health insurance platform, which utilized Pega’s Smart Claims Engine UI. The system was not used homogeneously and lacked a focus on user experience, making it difficult for employees to insert and search for medical claims and patient information. Ascendum Solutions was engaged to help make the platform more cohesive and intuitive.

Working closely with the client's team, Ascendum Solutions redesigned over 100 screens using Pega's UI kit. The solution delivered a fresh, more organized, and human-centered interface that improved the user experience with better-organized flows. The project resulted in a more consistent and intuitive platform for the client's employees.