Case Study: a Fortune 500 healthcare company improves claims management workflows with Ascendum Solutions

a Fortune 500 healthcare company improves claims management with Ascendum Solutions, reducing visible claim lines to 15

Ascendum Solutions was engaged by a Fortune 500 healthcare company to improve the user experience and redesign an internal platform for claims submission and management. The challenge was to overhaul the system's usability and workflow while being constrained to using the existing PEGA design system.

The solution from Ascendum involved conducting side-by-side sessions with users to identify key pain points. The vendor then redesigned the platform to create more efficient workflows, improve screen organization, and allow for greater customization. The result was a more effective system with smoother workflows that empowered users with better task ownership and simplicity.