Case Study: Zoos Victoria achieves improved alignment, strategy execution and 93% employee engagement with Ascender

Zoos Victoria - Customer Case Study

Zoos Victoria, a not-for-profit conservation organisation focused on fighting extinction, was hampered by paper-based performance appraisals that lacked structure, made reporting and tracking difficult, and left compliance and regular feedback virtually non-existent. To address the need to align every employee to its five key action areas (Conservation, Animals, Visitors, People, Financial Sustainability), Zoos Victoria engaged Ascender to replace manual appraisals with an online Performance Management system.

Ascender implemented an online Performance Management solution that enabled clear objective-setting tied to the organisation’s strategic action areas, regular documented feedback, and improved reporting and compliance. As a result, Zoos Victoria achieved stronger alignment and strategy execution and saw organisational engagement rise to 93%, while reducing the time and manual effort previously required to manage performance.

Zoos Victoria

Luke Hammond

Human Resource Advisor