Case Study: Virgin Active Thailand scales payroll and improves data accuracy with Ascender

Virgin Active - Customer Case Study

Virgin Active (Thailand) Limited, operator of five clubs with plans to expand, faced a payroll challenge: payroll was processed in-house by a single person while taxes and statutory calculations were handled externally. With an expected 50–60 new employees per club, manual entry risked errors and fragmented reporting, even though a self-service payroll solution from Ascender was already in use.

Ascender scaled up its payroll and self-service solution to centralize data, improve accuracy, enable real‑time reporting, automate report generation, reduce compliance risk, cut paper waste and free staff time. Virgin Active reports easier reconciliation across clubs, faster access to payroll data and improved staff engagement; pleased with Ascender’s professionalism and affordability, Virgin Active plans further investment as it expands.

Virgin Active

Jane Rujirekrungsima

Finance Manager