Case Study: Fred IT Group achieves ratings-free performance management and stronger employee development with Ascender

Shifting to a No-Rating Scale model

Fred IT Group, Australia’s largest dedicated IT solution provider to the pharmacy and health industries with over 200 staff, wanted to move away from a traditional numeric rating system and better align individual performance with strategic goals. To simplify performance management, improve data accuracy, promote coaching and career development, and create a one-stop, user-friendly PM process, Fred partnered with Ascender and adopted Ascender’s Performance Management (PM) solution / Performance First Legacy.

Ascender supported Fred through a change-management program that included manager workshops, updated PM documentation and coaching models, and roll-out of real-time reporting and simplified goal-setting tools. After eight months using the new PM system, feedback was overwhelmingly positive: managers are running more meaningful 1‑1s, visibility and reporting improved across the organisation, and Fred saw stronger employee support, engagement and focus on development — demonstrable progress toward a high-performance workforce with Ascender’s solution.

Fred IT Group

Pino Fratangelo

General Manager of HR