Case Study: Regional Australia Bank achieves a seamless, streamlined employee lifecycle with Ascender

Regional Australia Bank creates a seamless employee lifecycle experience

Regional Australia Bank (RAB), a regional NSW bank with about 29 locations and roughly 250 staff, struggled with time-consuming, paper‑based HR processes that limited recruiting, onboarding, learning and reporting. RAB had already been using Ascender’s Performance Management system for five years but needed to digitise the rest of the employee lifecycle to improve manager engagement and speed up HR turnaround times.

Ascender implemented its Human Capital Management platform by adding Recruitment, OnBoarding and Learning modules (including GO1 content) to complement the existing Performance Management module. Ascender’s solution centralised hiring and reporting, reduced administrative steps and content costs, increased training completion rates and delivered faster, more data‑driven decisions—improving candidate attraction, onboarding efficiency and employee engagement across RAB.

Regional Australia Bank

Michelle Hyde

Senior Manager for Human Resources