Case Study: Queensland Country Bank achieves streamlined HR operations and full workforce visibility with Ascender HCM

QCB experiences the benefits of an all-in-one HCM solution

Queensland Country Bank faced fragmented HR processes—multiple disconnected systems and manual spreadsheets for recruitment, WHS, learning and performance—that created organisational silos, heavy administrative burden and poor visibility. To address these challenges they engaged Ascender to find a single integrated solution that could manage the entire employee lifecycle.

Ascender implemented Ascender HCM, an all‑in‑one HR platform including onboarding, performance tracking, learning and an eRecruitment module. The solution delivered real‑time HR analytics and full 24/7 visibility, eliminated spreadsheet-based workflows, returned time to HR for strategic work, handed employees greater control of their data, and streamlined hiring—lowering cost and time to hire while improving quality of hire and breaking down silos across the business.

Queensland Country Bank

Rebecca Campbell

Head of Human Resources