Case Study: Pitcher Partners achieves real-time performance management and higher staff engagement with Ascender

Pitcher Partners - Customer Case Study

Pitcher Partners is a national association of independent accounting, audit and advisory firms serving the middle market. Facing the industry shift from annual reviews to continuous “performance achievement,” Pitcher Partners needed a way to give real‑time, forward‑looking feedback and help managers have effective career conversations. Since 2010 they have been rolling out Ascender’s dedicated performance management software across their offices to support this change.

Ascender implemented a cloud‑based performance achievement system that lets staff log monthly progress, compare against development plans and capture continuous feedback; Ascender supported a smooth implementation that came in on time and on budget. The result has been stronger manager–staff conversations, higher staff engagement and more challenging work for employees — leading to better client service and clearer pathways for promotion, with measurable implementation success (on time, on budget) delivered by Ascender.

Pitcher Partners

Sandra Ursino

HR Manager