Case Study: Opal HealthCare achieves streamlined payroll, compliance and improved team member experience with Ascender

Opal HealthCare prioritises team member experience through integrated Payroll & Workforce Management

Opal HealthCare, one of Australia’s largest aged‑care providers with about 9,500 team members across 80 homes, faced complex payroll and workforce challenges—managing 50+ modern awards, multiple state and federal regulations, thousands of shifts and penalty calculations—while needing to improve team‑member experience and on‑time, accurate pay. Opal partnered with Ascender, deploying Ascender’s Preceda payroll platform (integrated with WFS Australia’s EmpLive workforce management) to provide a single, robust payroll and time‑and‑attendance solution.

Ascender and WFS Australia implemented an integrated Preceda–EmpLive solution that automated payroll rules, eliminated double‑handling of data, and gave employees mobile self‑service for rostering, shift swaps and leave. The result was dramatically fewer pay queries and “express pays,” reduced missed shifts through live roster visibility, stronger multi‑jurisdictional compliance, and measurable operational efficiencies across payroll, HR and operations — benefits Ascender and its partner have scaled with Opal over the past decade.

Opal HealthCare

Kevin Britten

National Payroll Manager