Case Study: Mercedes‑Benz achieves simplified performance management and a 2% staff performance increase with Ascender

Mercedes Benz - Customer Case Study

Mercedes Benz faced an outdated, paper-based performance management process that created heavy administrative burden (about eight sheets per review) and failed to drive meaningful development. To modernize HR, Mercedes Benz engaged Ascender to deliver an online Human Capital Management/performance management solution accessible via the company intranet.

Ascender rolled out an intranet-based system in about eight weeks — providing goal agreements, online performance reviews and an internal CV builder — dramatically reducing paperwork and simplifying manager workflows. The change delivered measurable impact: Mercedes Benz reported it was the easiest IT solution they'd had and achieved a 2% increase in staff performance within 18 months, an improvement that pays for the system.

Mercedes Benz

Danielle Entwistle

Senior Manager, Organisational Development