Case Study: Family Planning NSW achieves streamlined KPI-linked performance management with Ascender

How Family Planning fast-tracked their way to a Successful Performance Process

Family Planning NSW is a not‑for‑profit organisation that strengthens primary and community‑based reproductive and sexual health services. Facing the need to fast‑track a consistent performance management process and better align individual goals with organisational priorities, Family Planning partnered with Ascender HCM to overhaul its performance approach.

Ascender implemented its Performance Management System to link every KPI to items in Family Planning’s strategic plan and to embed clear performance measures. The result was that all KPIs are now tied to strategy and staff are much clearer about expectations—accelerating a successful performance process for Family Planning NSW and delivering measurable alignment and accountability through Ascender.

Family Planning

David Horspool

Director of Human Resources