Case Study: HomeStart Finance achieves greater transparency and employee engagement with Ascender Performance Management

HomeStart Finance - Customer Case Study

HomeStart Finance, a South Australian government-established lender helping people into homeownership, employed over 100 staff and needed to modernise its performance processes. Using an Excel-based approach left employees without access, produced low compliance, poor visibility of performance conversations, and made it difficult to set and align individual objectives to organisational goals. To address this, HomeStart turned to vendor Ascender and its Performance Management solution.

Ascender implemented its online Performance Management system, enabling employees and managers to log in, capture objectives, conduct reviews and align goals centrally. The solution increased transparency and engagement, improved compliance with performance processes, and made development conversations more visible and frequent — delivering a more consistent, measurable approach to performance that supported HomeStart’s culture, productivity and employee development. Ascender’s system helped HomeStart better track and manage performance across the organisation.

HomeStart Finance

Vanessa Charlesworth

HR Business Partner