Case Study: Hitachi Vantara achieves streamlined payroll and major time savings with Ascender PeoplePay

Hitachi - Customer Case Study

Hitachi Vantara (Hitachi) needed a simpler way to run payroll for about 350 employees across Singapore and Malaysia after payroll became a heavy lift for Jo An Cheah, the company’s sole payroll administrator. To address this challenge they engaged Ascender and adopted the Ascender PeoplePay outsourced, fully managed payroll service to reduce complexity and operational burden.

Ascender runs Hitachi’s payroll to the company calendar, delivers reporting to Jo An, and handles day-to-day payroll and leave management, removing the need for her to log in and perform manual tasks. The Ascender PeoplePay model has delivered significant time savings, reduced legwork for every payroll run, streamlined processes, consistently met SLAs, and supported a decade-long relationship that is now being extended to Hitachi’s Philippines office.

Hitachi

Jo An Cheah

Financial Analyst