Case Study: Sydney Water achieves streamlined, paperless onboarding and faster day-one readiness with Ascender's WelcomeStreme

Getting their new employees off to a great start

Sydney Water, the New South Wales Government–owned utility serving Greater Sydney and surrounding regions, faced a manual, paper-based onboarding process that relied on couriered information packs and limited what could be shared with new hires. This made early engagement between offer and start date difficult, increased administrative cost and risk (for example, policy sign-off tracking), and prevented a centralised, interactive pre-start experience. Ascender’s WelcomeStreme was selected to address these priorities.

Ascender implemented the WelcomeStreme onboarding portal to deliver a paperless, centralised pre‑induction and induction experience that gives new hires on-demand access to welcome, organisational and policy information before day one. The solution automated workflows, enabled systematic tracking and electronic sign‑off of policies, reduced paperwork and cost-to-hire, and improved day‑one readiness and new-hire time-to-productivity — while placing Sydney Water’s brand and a modern onboarding experience at the forefront.

Sydney Water