Case Study: Citco Fund Services achieves reliable, streamlined payroll and reduced errors with Ascender PeoplePay

Citco - Customer Case Study

Citco Fund Services (Citco) is a global fund administrator whose Singapore arm manages fund administration, investor services, middle office and regulatory reporting. Citco faced service and technology issues with outsourced payroll that caused errors and consumed HR time; they needed a reliable, responsive payroll partner to ensure accurate pay runs and let HR focus on value‑added work. Ascender has been their managed payroll vendor since 2008, supporting 450 employees via the Ascender PeoplePay system.

Ascender addressed the challenge by improving communication and service processes—introducing monthly checkpoints, providing a responsive team with strong regional presence in Asia, and running payroll on the Ascender PeoplePay platform. The result for Citco was fewer errors, smoother turnaround on time‑critical projects, and a worry‑free payroll operation that freed HR to concentrate on strategic tasks; the long‑standing partnership (since 2008) and ongoing service for 450 employees demonstrate the measurable impact delivered by Ascender.

Citco

Serene Wong

Senior Vice President