Case Study: Virgin Voyages achieves 74% touchless processing and doubles invoice capacity with Ascend Software (ElevateAP)

Virgin Voyages is positioned for future growth while reaching 74% touchless processing

Virgin Voyages, the luxury cruise line, was preparing for post‑COVID operations but struggled with a largely manual accounts payable process—repetitive invoice keying, errors, and difficulty getting invoices into Workday Financial Management—while anticipating a sharp rise in invoice volume. To modernize AP and integrate directly with Workday, Virgin Voyages selected Ascend Software and its ElevateAP solution.

Ascend Software implemented ElevateAP with real‑time Workday integration, automated validation and PO/non‑PO pairing, and a guided onboarding to deliver a single touchless workflow. The result: a 74% touchless processing rate and a substantial jump in invoice throughput (about a 50% increase in six months), enabling Virgin Voyages’ AP team to handle higher volume without adding headcount.

Virgin Voyages

Gaudy Grullon

AP Supervisor