Case Study: OU Health achieves over 90% touchless invoice processing and an 83% reduction in AP validation hours with Ascend Software

OU Health Processes More than 90% of their invoices without Human Touch

OU Health, the University of Oklahoma Health Sciences system, faced slow, error-prone accounts payable processes from its prior AP platform—characterized by batch ERP updates, low OCR recognition, payment errors, and minimal straight-through processing. To address these challenges, OU Health switched to Ascend Software’s Ascend AP Automation, which offered real-time Workday integration and advanced OCR/auto-coding capabilities.

Ascend Software implemented a smooth integration with Workday and deployed its advanced OCR and auto-coding for non-PO invoices, producing immediate improvements: 60% of invoices automated at launch (3x the previous rate), a touchless processing rate over 90%, and an 83% reduction in AP validation hours (from three full‑time staff to one employee at 20 hours/week), while reducing errors and improving visibility.

OU Health

Elika H​.

Administration Manager Accounts Payable