Case Study: Memorial Hermann Health Services achieves $500K in early-pay discounts and cuts invoice cycle from 28 to 2 days with Ascend Software

Memorial Hermann Health Used Ascend to Automate AP and Saw a Substantial Return Immediately

Memorial Hermann Health Services, a large hospital and healthcare system supporting 6,400 physicians and 26,000 employees, faced a completely manual AP process spanning 60+ facilities that overwhelmed its Accounts Payable team. They chose Ascend Software and its SmartTouch AP solution to implement user-friendly accounts payable automation to reduce processing time and improve profitability.

Ascend Software implemented SmartTouch AP—using OCR, automated workflows, ERP integration, automated routing and priority work queues—to fully automate AP across more than 60 facilities. The result: average invoice payment cycle fell from 28 days to 2 days, $500,000 in early-pay discounts captured in the first year, a substantial ROI in under six months, reduced labor costs, and improved invoice visibility.

Memorial Hermann Health Services