Case Study: Scribbr achieves happier customers and streamlined teamwork with Asana

Scribbr delivers 100% happiness guarantee with Asana

Scribbr, based in Amsterdam, helps students succeed through proofreading, editing, and academic tools, supported by a global network of 800+ freelancers. As the company scaled, it needed a better way to manage internal communication, improve transparency across teams, and support its 100% happiness customer promise using Asana.

Asana became Scribbr’s all-in-one work management platform, replacing internal email and helping teams track projects, tasks, and feedback in one place. The result was stronger collaboration, clearer editorial workflows, streamlined onboarding, less micromanagement, and higher customer satisfaction through recurring “Happy Call” tasks and continuous improvement. Scribbr also reported reduced tool switching and more efficient scaling as the team grew from 16 to 30.

Scribbr

Victoria Mrosek

Head of Customer Operations