Case Study: City of Providence achieves greater government efficiency and more responsive constituent services with Asana

Providence is The City That Runs On Asana

Providence, led by Mayor Jorge Elorza, set out to tackle the familiar challenge of municipal inefficiency—bureaucratic delays, information overload, and a reactive culture that let constituent requests slip through the cracks. With a stated goal to make City Hall more innovative and accountable, the administration needed a way to streamline workflows, improve internal communication, and deliver more responsive public services without adding resources.

The city adopted Asana across the administration, created a Chief Innovation Officer role with a dedicated team, and used the tool to manage meetings, track tasks and emergency checklists, and centralize constituent-service workflows. The result: clearer accountability, faster follow-ups, measurable improvements in customer responsiveness, reduced staff stress, more time for long-term planning, and the capacity to take on bigger, data-driven projects—turning Providence into a model other mayors look to emulate.

City of Providence

Jorge Elorza

Mayor, City of Providence