Case Study: Onfido achieves hypergrowth with Asana

Onfido achieves hypergrowth with Asana

Onfido, a London-based global identity verification and authentication provider, needed a secure way to replace spreadsheets and email as their business rapidly scaled. The team wanted a single system that could support cross-functional collaboration, improve accountability, and integrate with tools like Slack and Google Suite, so they turned to Asana for work management.

Asana was implemented as a centralized work hub across Onfido, helping teams track projects, dependencies, onboarding, customer feedback, and more in real time. The results included reducing onboarding for a single new hire from 2 hours to 1.5 hours, cutting onboarding week prep from 16 hours to just over 10, and bringing unclear causes of customer dissatisfaction down to zero through NPS tracking in Asana.

Onfido

Tom Booth

Director of Operations