Case Study: Kyna English improves student retention rates with Asana

Kyna English improves student retention rates with Asana

Kyna English, the online English tutoring platform founded by Tram Ho, needed a better way to coordinate a growing global team during the Covid-19 pandemic. Student profiles and customer support work were being managed in spreadsheets, which were often outdated and made it hard to keep records current across chat, email, and support channels. The company turned to Asana to improve collaboration, efficiency, and retention as it scaled.

Asana, implemented with help from Flexidata, centralized student profiles, customer requests, and team workflows in one platform and integrated email and chat so messages became trackable tasks. Kyna English also added reporting dashboards to monitor workloads and progress. With Asana, the company became more efficient, now educates over 3,000 students, and has seen significant improvements in customer retention.

Kyna English

Tram Ho

Founder and CEO