Case Study: John Lewis Partnership achieves unified cross-functional collaboration and streamlined HR workflows with Asana

John Lewis Partnership unites cross-functional teams with Asana

John Lewis Partnership, the UK’s largest employee-owned retailer with 83,000+ Partners, created a new UX team in its Personnel Solutions Development group to design internal HR tools (training video platforms, coaching tools, reimbursement schemes). After a company restructure the team faced unclear handoffs, limited visibility across functions, and a need to accommodate different work styles when their previous task tool changed—so they needed a better way to intake requests and coordinate cross-functional work.

The team adopted Asana, integrating web forms for a single intake point, using boards and lists to match different workflows, and organizing projects into Portfolios so ownership and shared tasks are clear. The visual task views, subtasks, comments, and weekly triage reduced status meetings, improved handoffs and transparency, and helped the wider Personnel department adopt the same process—enabling more efficient delivery of solutions that support Partners and trackable KPIs such as sales, training views, and satisfaction.

John Lewis Partnership

Philip Quarterman

UX Designer