Case Study: Tualatin Valley Fire & Rescue achieves streamlined operations and training coordination with Asana

How a fire department runs on Asana

Tualatin Valley Fire & Rescue (TVFR) is a Portland-area fire and rescue agency serving nearly half a million people. The department struggled with fragmented workflows—unorganized email, spreadsheets, and siloed project tools—making project handoffs difficult, creating duplicate work, and forcing frequent status meetings. Coordinating training and projects for 350 line firefighters on rotating 24–48 hour schedules added further complexity and made real-time communication challenging.

TVFR implemented Asana across the organization, using it to run their learning management system, budget process, 1:1s and performance appraisals, a CRM-like partner list, Areas of Responsibility, benchmark training projects, and dashboards for leadership visibility. Leadership drove adoption through targeted onboarding, running staff meetings in Asana, and redirecting email into tasks. The result was organization-wide adoption, smoother operations, fewer duplicate efforts, better visibility into work, and faster, more effective distribution of tasks.

Tualatin Valley Fire & Rescue

Brent VanKeulen

Tualatin Valley Fire & Rescue