Case Study: Air France KLM FSSC achieves smooth, scalable global operations with Asana

Air France KLM FSSC keeps operations running smoothly worldwide with Asana

Air France KLM’s Financial Shared Services Center (FSSC) in Budapest—a 200‑person hub created after the airlines merged—centralizes accounting and handles roughly 250,000 refund requests and fraud checks. A six‑person Business Development team had to coordinate cross‑border system migrations, continuous app improvements, and complex reporting for hundreds to thousands of stakeholders, but lacked a single tool for real‑time collaboration, Gantt/timeline views, request triage and clear project visibility.

By adopting Asana (with JotForm and other integrations) the team centralized incoming requests, used custom fields and dashboards, and imported 11,000 tasks to manage a global OCR migration and other initiatives. The platform enabled clear task ownership, faster reporting exports, and seamless collaboration—helping the small team roll out tools and processes to ~1,500 users, complete the OCR project in three months (about two months faster than expected), and continuously improve efficiency across the FSSC.

Air France KLM FSSC

Tamas Kadar

Business Development Manager