Case Study: utility reduces cost per hire and attrition with Artis Recruitment

utility cuts cost per hire by more than half with Artis Recruitment

The customer, a utility company, faced an ongoing challenge in recruiting a continuous stream of quality contact centre staff due to high attrition and local competition for the same talent. They partnered with Artis Recruitment to address this volume recruitment need.

Artis Recruitment implemented a managed service solution, which involved a bespoke, ongoing attraction campaign. This approach significantly reduced the cost per hire by more than half while improving the quality of service. The solution successfully placed multiple candidates who all remained with the utility company, resulting in reduced attrition and high satisfaction for both the client and the hires.

Utility