Case Study: Yello Strom achieves better online customer service with Artificial Solutions

Yello Strom - Customer Case Study

Yello Strom, a German electricity company serving 1.1 million customers, needed to improve online customer service while reducing pressure on its contact center and meeting rising expectations for fast, accurate answers. The company chose Eve, a Teneo Virtual Assistant from Artificial Solutions, to help customers handle queries such as invoice questions, energy-saving advice, appointments, and form completion.

Artificial Solutions implemented Eve as an intelligent, conversational assistant on Yello Strom’s website, able to understand natural language, access company data, and deliver one correct response instead of multiple search results. The solution created a friendlier and more efficient customer experience, strengthened the brand, and helped reduce inbound contact-center calls by an estimated 30–40%.

Yello Strom