Case Study: Widiba achieves faster, more personalized customer service with Artificial Solutions and Teneo

Widiba - Customer Case Study

Widiba, the Italian online bank, wanted to create a more personalized and intelligent digital banking experience, including a 24/7 assistant that could help customers complete complex tasks and get answers quickly. To achieve this, Widiba worked with Artificial Solutions and its Teneo platform to build Widdy, a conversational digital employee that could understand customer needs and support online banking interactions.

Artificial Solutions implemented Widdy to guide users through tasks like opening accounts, remember where customers left off, and understand conversation context so users did not need to repeat themselves. The result was a faster, more interactive self-service experience with fewer clicks and less hassle, plus expanded capabilities such as predictive help in the contact center. Widiba also reported strong customer satisfaction, with a 4.6/5 “happiness index,” and the solution helped speed up development of new features.

Widiba