Case Study: E-Post Company achieves 24/7 customer support with Artificial Solutions

E-Post Company - Customer Case Study

Deutsche Post’s E-Post customers needed a faster, more convenient way to get help without waiting in call-center queues, especially during peak times or when asking more complex questions. To solve this, E-Post worked with Artificial Solutions to deploy Jana, an intelligent virtual assistant for its secure digital mail service that could provide instant, 24/7 support.

Artificial Solutions built Jana on the Teneo natural language interaction platform, allowing her to understand customer intent, handle ambiguous language, access the knowledge base, and direct users to relevant pages or live agents when needed. The result was always-on, natural-sounding support that improved customer satisfaction and issue resolution, while also enabling Deutsche Post staff to update conversation flows quickly through Teneo Studio.

E-Post Company