Case Study: Tory Burch scales global retail training with Articulate 360 AI and Localization

Tory Burch scales 4,000+ employee retail training with Articulate 360 AI and Localization

Tory Burch, a global luxury retail brand, needed to train its widespread retail associates on specialized product knowledge and customer service in a consistent and scalable way. Their challenge was to move beyond costly in-person sessions to deliver engaging, timely training across hundreds of stores worldwide. To address this, they turned to Articulate, specifically using the Articulate 360 suite including Storyline and Rise.

The solution involved using Articulate 360 to create immersive, story-based courses, accelerated by the AI Assistant and localized for global teams with the Localization tool. This allowed for faster development of interactive training and ensured consistent, accessible learning in multiple languages. As a result, Tory Burch empowered associates with stronger product positioning knowledge and achieved a more efficient, globally unified training program.

Tory Burch