Case Study: Supergoop! empowers global employees and partners with Articulate 360

Supergoop! Creates Skincare Experts Around the World With Rise 360 and Articulate 360

Supergoop! needed a scalable way to train employees and retail partners on product launches, beauty trends, onboarding, and customer service as it expanded globally. The company turned to Articulate, using Articulate 360 and Rise 360 to replace costly classroom training with on-demand online learning that could work seamlessly in partner LMSs.

With Articulate, Supergoop! created snackable training and virtual onboarding for teams across the U.S. and APAC, including new partners in Singapore, Thailand, and Malaysia. The results included stronger engagement and a measurable boost in customer service quality, with outside customer service representatives improving from a 2.5-star rating to a 5-star rating.

Supergoop!

Amber Weinfurtner

SVP of Sales