Case Study: Pollo Campero USA digitizes its operations manual with Articulate 360

Pollo Campero USA digitizes a 500-page operations manual with Articulate 360

Pollo Campero USA, a restaurant chain with over 100 U.S. locations, faced the challenge of managing a lengthy 500-page standard operations manual that was costly and time-consuming to update only four times a year in PDF format. They needed a more engaging and efficient way to educate their restaurant staff, as the static PDF omitted helpful interactive elements and created a knowledge gap. They turned to Articulate, specifically using the Articulate 360 suite with Rise, to digitize this material.

Using Articulate 360, the team transformed the manual into interactive Rise courses, enabling real-time updates and the addition of videos, labeled graphics, and other engaging media. This solution eliminated the need to ship physical manuals and allowed for immediate distribution of changes. While specific metrics are not detailed, the results included significant cost and time savings, more effective training, and a streamlined process for the operations team, with the Articulate AI Assistant also helping to efficiently generate course drafts.

Pollo Campero USA

Lulu Candanoza

Operations Service Specialist