Case Study: a Top Financial Service Firm achieves improved uptime and compliance with Artech service management

Top Financial Service Firm saves $100K/month with Artech

A top financial service firm, a customer of Artech, was facing significant challenges with frequent system downtime that impacted its community of over 17,000 client-facing financial advisors. This issue was slowing down business operations and creating a heavy financial impact due to slow issue escalation and resolution. The firm needed to increase uptime for its advisors managing over $280 billion in assets while ensuring data security and compliance with tight financial regulations.

To address this, Artech implemented a mature 24x7 L1 and L2 support structure for help desk and field services. Their solution included assessing and baselining the environment operations, developing a shared knowledge base, and transitioning services to Artech’s ITIL service center. This provided management and control for all technology deployments. As a result, Artech helped the customer achieve $100,000 in yearly savings through a VPN call reduction program, a 30% increase in customer satisfaction, a 44% reduction in spyware-related incidents, and consistently met service levels while ensuring strong operational governance for regulatory compliance.