Case Study: Jet2holidays streamlines trade team operations with Art of Cloud and Agentforce

Jet2holidays reduces admin time across its Trade Team with Art of Cloud

Jet2holidays, the UK's largest tour operator, faced challenges with inefficient manual processes for its Trade Team. Their Field Sales Team spent excessive time planning visits, while the Operations Team struggled with multiple systems and an inability to identify case trends. They partnered with Art of Cloud to streamline these operations within Salesforce and improve efficiency.

Art of Cloud implemented a solution featuring Agentforce AI, Service Cloud, Salesforce maps, and DocuSign. This significantly reduced admin time across the entire Trade Team, provided easy access to trend data, streamlined case management, and improved internal collaboration. As a result, Jet2holidays increased outputs and enhanced its service for travel agents.

Jet2holidays