Case Study: Data Protection People streamlines case handling and boosts service efficiency with Art of Cloud

Data Protection People digitises manual case handling with Art of Cloud

Data Protection People, a fast-growing data protection and information security organization, faced a challenge when their heavily customized legacy service process became unsuitable, forcing them to rely on a manual system. A surge in business due to new government legislation overwhelmed this manual process, increasing their case load and complexity. They turned to Art of Cloud for a solution involving Salesforce ServiceCloud.

Art of Cloud re-implemented standard ServiceCloud functionality, upgraded the system from Classic to Lightning Experience, and streamlined the entire service process. This included automating notification emails and activating a digitized approval process for complex cases. The results for Data Protection People were a fully digitized process with real-time visibility, decreased admin time due to automation, and a more efficient triage and case allocation system.

Data Protection People