Case Study: Data Protection People digitises service processes with Art of Cloud

Data Protection People digitises case handling and cuts admin time with Art of Cloud

Data Protection People, a fast-growing data protection and information security organization, faced a challenge when their heavily customized legacy service process became unusable, forcing their customer support team to rely on a manual system. This issue was magnified by a sudden boom in business due to a change in government legislation, which increased their case load and complexity. They partnered with Art of Cloud to find a solution using Salesforce Service Cloud.

Art of Cloud implemented a streamlined solution by removing the old process, upgrading to Lightning Experience, and re-implementing standard ServiceCloud functionality. This included automating notifications and creating a digitized approval process for complex cases. The results provided Data Protection People with a completely digitized process, real-time visibility, decreased admin time, and instant case allocation. According to their Consulting Services Director, the solution made their service more responsive and helped them handle queries more efficiently during a period of rapid growth.

Data Protection People