Case Study: Data Protection People streamlines case handling with Art of Cloud

Data Protection People - Customer Case Study

Data Protection People, a fast-growing data protection, governance, and information security organization based in Leeds, needed to replace a heavily customized legacy service process that their customer support team couldn’t use effectively. As business surged due to changes in government legislation, the team at **Art of Cloud** helped them move away from manual workarounds and into a more scalable Salesforce-based approach, using Service Cloud and Lightning Experience.

**Art of Cloud** removed the complex legacy process, reimplemented standard Service Cloud functionality, streamlined the service workflow, automated internal and external notification emails, and introduced an approval process for complex case responses. The result was a fully digitized case process inside Salesforce, improved real-time visibility, reduced admin time through automation, and faster triage and case allocation, helping Data Protection People handle increased query volumes more efficiently.

Data Protection People

Philip Brining

Consulting Services Director